SERVICE CHARTER

At Invisible Illnesses Inc, we are committed to providing high-quality services to individuals living with invisible illnesses. Our service charter outlines our commitment to our clients and the standards of service they can expect from us.

Our Commitment

We are committed to providing a safe, welcoming, and inclusive environment for all individuals accessing our services.
We are committed to treating all individuals with respect, dignity, and compassion.
We are committed to providing timely and responsive support to meet the needs of our clients.
We are committed to maintaining the confidentiality of all client information in accordance with privacy laws and regulations.

Our Standards

We will strive to provide services in a timely manner and will inform clients of any delays or changes to their appointments.
We will listen to and respect the opinions and feedback of our clients and will use this feedback to improve our services.
We will provide clear and accurate information about our services, including any costs involved and how to access them.
We will ensure that our volunteers are appropriately trained and supported to provide high-quality services.

Feedback and Complaints

We welcome feedback from our clients about their experiences with our services. Feedback can be provided in person, by phone, or in writing.
We take complaints seriously and will investigate any complaints we receive. We will provide a response to the complainant in a timely manner and take appropriate action to address any issues raised.

If you have any questions about our service charter or would like to provide feedback or make a complaint, please contact us. We are committed to providing the best possible service to our clients and welcome your input.